Air India Ancillary E-Gift Card

Air Indian Ancillary Gift card Terms:
Air India is the issuer and redeeming entity for Ancillary Gift cards.
Ancillary Gift cards can be purchased only through the Platform. Ancillary Gift cards can be purchased and redeemed only in Indian currency (INR) and can be redeemed for bookings from Point of Sale India only.
The Ancillary Gift card can be redeemed only on www.airindia.com
Ancillary Gift cards are valid until the date mentioned on the Ancillary Gift cards. The validity of an Ancillary Gift card cannot be extended under any circumstances. You understand that you will not be compensated in any manner for any lapsed or unused amount under an Ancillary Gift card.
Ancillary Gift cards can be used to ancillary products – Seats, Baggage, Zip Ahead, and Sports Equipment only on the Air India website and mobile app and cannot be used to avail travel insurance, upgrades or any goods and/or services offered by any third party other than Air India.
Ancillary Gift cards are fully transferable but cannot be resold. Any unlawful resale or attempted resale is grounds for seizure and cancellation of the Ancillary Gift card without compensation.
You can purchase the Ancillary Gift card in available denominations between INR 500 and INR 5000.
Ancillary Gift cards cannot be redeemed through any offline channel, such as a call centre, customer service centre or airport ticketing centre.
Ancillary Gift cards cannot be redeemed for group travel.
Ancillary Gift cards are for individual use only. If travel agents are found purchasing or using the Ancillary Gift card, the booking will be cancelled, and no refund will be issued.
Ancillary Gift cards would be delivered within twenty-four (24) hours of purchase. In case it is delayed, customers are advised to contact our call centre for assistance. Please note that Air India shall not be held liable for any changes in ticket prices that may occur during this process.
An Ancillary Gift card can be combined with any offer, such as a discount, cash back, or promotion, offered on Air India’s website, www.airindia.com. (except in cases where the offer is tied to a specific payment method)
Other modes of payment like credit cards can be used along with the redemption of the Ancillary Gift cards. Please note that no other payment mode except for a credit card can be used along with the redemption of the Ancillary Gift cards.
Ancillary Gift cards may be valid for both full and partial redemption depending on the Ancillary Gift card. Some Ancillary Gift cards can be redeemed only once, while others can be redeemed multiple times until the balance goes to zero. In case the value of the purchase exceeds the value of the Ancillary Gift card, the difference shall be paid by you. In case of partial redemption, the balance amount remains in the Ancillary Gift card until the validity period, which can be used for future transactions. No refunds or credit notes shall be issued for the unused part of the Ancillary Gift card.
To use multiple Ancillary Gift cards at once, you can add all your Ancillary Gift cards to Air India Wallet
An Ancillary Gift card, once issued, cannot be refunded, cancelled, or exchanged for cash.
In the event that a transaction fails due to technical reasons, the corresponding amount will be recredited to the Ancillary Gift card within 24 hours. If the amount is not reflected within this timeframe, customers are advised to contact our call centre for assistance. Please note that Air India shall not be held liable for any changes in ticket prices that may occur during this process.
Air India will not be responsible if the Ancillary Gift card is used without permission and you are solely responsible for maintaining the confidentiality of all details provided to you in relation to an Ancillary Gift card. You understand that we may choose to withdraw, amend, replace, extend, suspend, limit, or cancel any Ancillary Gift card at any time at our sole discretion, without any notice and liability to you.
You understand and acknowledge that while Air India issues Ancillary Gift cards to you, the issue of Ancillary Gift cards shall in no way mean, imply, or denote a promise or commitment for the assured provision of services or products.
To the fullest extent permitted under applicable law, the Ancillary Gift card, Platform and other related products, information, materials, and services provided by Air India are provided on an "as is" and “as available” basis. To the fullest extent permitted under applicable law, Air India disclaims all warranties of any kind, express or implied, arising out of the Platform and the use of the Ancillary Gift cards, including merchantability, fitness for a particular purpose, title, and non-infringement, and all warranties arising from course of dealing, usage, or trade practice in respect to the same. Without limiting the foregoing, Air India makes no warranty of any kind that the Ancillary Gift cards, Platform, or any related products or results of the use thereof, will meet your or any other persons' requirements, operate without interruption, achieve any intended result, be compatible or work with any software, systems, or other services, be secure, accurate, complete, free of harmful code or error-free.
You acknowledge and agree that in the event an Ancillary Gift card is non-functional, your sole remedy will be the issuance of another Ancillary Gift card, for the value remaining in the non-functional Ancillary Gift card.
You agree and acknowledge that neither Air India nor any of its affiliates will be liable for any loss or damage that you or any third-party may suffer or incur which is suffered due to the use of an Ancillary Gift card in the event such loss or damage is not attributable to Air India, including but not limited to any loss or damage arising out of or due to: (a) your failure to maintain confidentiality of the details pertaining to an Ancillary Gift card or your account with Air India; (b) your failure to provide correct, complete or accurate information or data to avail the Ancillary Gift card; (c) your use or inability to use, or availability or unavailability of the Ancillary Gift card or the Platform, including any third party services; and (d) the occurrence or existence of any defect, interruption, or delays in the operation or transmission of information to, from, or through the Ancillary Gift card or the Platform, communication failure, theft, destruction, or unauthorised access to Air India’s records, programmes, services, servers, or other infrastructure relating to the Ancillary Gift card or the Platform.
In case of cancellation of purchase made using the Ancillary Gift card within the validity period, the amount deducted from the Ancillary Gift card will be reversed to the same Ancillary Gift card which was used at the time of making the respective purchase.
In case of cancellations where the Ancillary Gift card validity has already expired at the time of initiation of the cancellation process or at the time of processing a refund, no refund will be processed for the amount paid through the expired Ancillary Gift card.
In the event an amount is refunded to the Ancillary Gift card, users must save the Ancillary Gift card number and pin code to utilise this refunded amount under the Ancillary Gift card as Air India cannot reissue a new Ancillary Gift card number.
Air India reserves the right to modify these Ancillary Gift card Terms at its discretion. Such modifications will be updated by Air India on the Platform.
Air India reserves the right to deactivate, suspend, hold for review, cancel any Ancillary Gift card, or refuse to accept any Ancillary Gift card if it suspects that there is a duplicity of cards, the Ancillary Gift card was procured using fraudulent means, for any other violation of the Ancillary Gift card Terms or if so considered necessary by Air India in its sole discretion.
Air India Wallet Terms:
The Wallet allows the users to Add and store Air Indian Ancillary Gift cards; View and manage Ancillary Gift card balances; Redeem Wallet balances to pay for eligible bookings and services offered by Air India.
Users may add valid and unused Air Indian Ancillary Gift cards/eVouchers to their Wallet by entering the card number and PIN.
Only Air Indian Ancillary Gift cards/eVouchers purchased/issued from authorized channels are eligible for addition.
Once added, the Ancillary Gift card/eVoucher balance is merged with the Wallet and the original card is no longer required for redemption.
Ancillary Gift cards/eVouchers are non-reloadable and may only be added once in the Wallet.
The Wallet balance reflects the total value of all valid Ancillary Gift cards added by the user.
The balance in Air India Wallet would be governed by same terms and conditions as Ancillary Gift card – Ancillary Gift card Terms - https://giftcards.airindia.com/en-in/terms, if Ancillary Gift card balance is added and used. Similarly, the balance would be governed by same terms and conditions as eVoucher - https://www.airindia.com/in/en/evoucher-terms-and-conditions.html, if eVoucher is added and used
The balance in the wallet is non-refundable and non-transferable. It cannot be transferred to another wallet or any other account, and cannot be withdrawn
The balance would have the same validity as the Ancillary Gift card/eVoucher. The balance would expire as per the validity of the original Ancillary Gift card/eVoucher
Users can view their Wallet balance and transaction history through their Air India Wallet account dashboard.
The Wallet Balance does not accrue interest.
Wallet is loaded and redeemed only in Indian currency (INR) and can be redeemed for bookings from Point of Sale India only.
Wallet balance from Ancillary Gift cards can be used to ancillary products – Seats, Baggage, Zip Ahead, and Sports Equipment only, on the Air India website and mobile app and cannot be used to avail travel insurance, upgrades or any goods and/or services offered by any third party other than Air India
The balance in Air India Wallet cannot be used to purchase any Gift card/eVoucher
You will be allowed to use only one Air India Wallet at any given point of time
If you don't have enough balance in your wallet to cover the full value of a ticket, you can pay the difference with a credit card. Your wallet will show a positive balance if available balance exceeds the ticket price.
The value of the balance, that can be used in the “Amount” tab while doing the payment, is flexible
Once deposited into your wallet, Air India Ancillary Gift cards are no longer transferable.
Expired Wallet balances will be forfeited and are non-refundable.
If a booking paid using Wallet balance is cancelled or modified, any refundable portion will be returned to the Wallet.
If part of the payment was made using other methods (e.g., credit card), the refund will be split accordingly.
Refunds to the Wallet will be subject to the fare rules of the ticket and applicable fees.
In case of cancellations where the Wallet balance validity has already expired at the time of initiation of the cancellation process or at the time of processing a refund, no refund will be processed for the amount paid through the expired Wallet balance.
Users are responsible for maintaining the confidentiality of their Wallet access credentials.
Air India is not liable for unauthorized transactions resulting from compromised user accounts.
Users should report any unauthorized use or suspicious activity immediately to Air India customer support.
In the event that a transaction fails due to technical reasons, the corresponding amount will be recredited to the Wallet within 24 hours. If the amount is not reflected within this timeframe, customers are advised to contact our call centre for assistance. Please note that Air India shall not be held liable for any changes in ticket prices that may occur during this process.
Air India reserves the right to suspend or terminate access to the Wallet in cases of:
Fraud or suspected misuse;
Violation of these Terms;
We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements.
Continued use of the Wallet after such changes constitutes your acceptance of the updated Terms.
Air India is not liable for:
Loss of Wallet balance due to unauthorized access not attributable to our negligence;
Inability to use Wallet due to technical issues or outages;
Any indirect or consequential losses related to Wallet usage.
General Terms:
You shall indemnify, defend and hold Air India, its affiliates, and their officers, associates, successors, assigns, licensors, employees, directors, agents, and representatives, harmless from and against any direct or indirect losses, actions, damages, penalties, cost and expenses, claim, demand, lawsuits, a judicial proceeding, (including, without limitation, from all damages, liabilities, settlements, costs, and attorney's fees) arising from or relating to:
any act, commission or omission, error, misrepresentation, misconduct, negligence, fraud, forgery, dishonesty, violation attributable to you and/or your personnel/agents/representatives, or any third party who may use your account, your access to the Platform and use of the Ancillary Gift cards, and your use of the Platform and the Ancillary Gift cards in violation of these Ancillary Gift card Terms;
contravention of any applicable law; and
any claim from any authority or any third party as a result of any action or inaction on your part, including but not limited to a breach of these Ancillary Gift card Terms or any acts committed beyond the scope of these Ancillary Gift card Terms.
Notwithstanding anything to the contrary contained herein, neither Air India nor any of its affiliates or related parties shall have any liability to you or any third party for any indirect, incidental, special, or consequential damages or any loss of revenue or profits arising under, directly or indirectly, or relating, in any manner whatsoever, to these Ancillary Gift card Terms, including any action taken by any authority.
Notwithstanding any provision to the contrary, Air India’s maximum aggregate liability to you under the Ancillary Gift card Terms or otherwise for any loss in connection with the Platform or the Ancillary Gift card shall be limited to the value of the Ancillary Gift card.
These Ancillary Gift card Terms shall be construed by and governed in accordance with the laws of India, and the courts of Delhi shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with them.
Any dispute or claim arising out of or in connection with or relating to these Ancillary Gift card Terms or their breach, termination, or invalidity hereof shall be referred to and finally resolved by arbitration in Delhi in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which rules are deemed to be incorporated by reference in this paragraph.
Within thirty (30) days of the issue of a notice of dispute, Air India and you shall mutually agree on the appointment of a sole arbitrator. If such mutual agreement is not arrived at within the aforesaid thirty (30) days period, Air India and you shall appoint such sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996.
The seat of arbitration shall be Delhi and the arbitration proceedings shall be conducted in the English language.
Air India/You agree to keep the arbitration confidential and not disclose to any person, other than those necessary to the proceedings, any information, transcripts, or awards unless required by applicable law. The decision of the arbitrator shall be final and binding on us/you hereto.
Air India/You hereto agree that our/your consent for the resolution of the dispute through arbitration shall not preclude or restrain you/us from seeking suitable injunctive relief in appropriate circumstances from courts in Delhi.
The cost of arbitration shall be borne in a manner by us/you as determined by the arbitrators. In the meantime, Air India/you shall bear Air India’s/your own cost for the arbitration which shall be reimbursed as per the directions in the arbitral award.
Notwithstanding any provision to the contrary, nothing in these Ancillary Gift card Terms shall preclude any of your rights under applicable laws
If you have any questions or complaints with regard to the Ancillary Gift card being offered or the Ancillary Gift card Terms, you may contact our call centre at 0116 932 9333, 0116 932 9999, 1860 233 1407.